privacy policy

 Privacy Policy

Last Updated: August 15th, 2025

HGT (“we”, “our”, “the Company”) provides secure exchange services for cryptocurrency and gift cards in Nigeria. We value your trust and are committed to protecting your personal information in compliance with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR) and global privacy best practices.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access or use our website, mobile application, or any related services (“Services”).

1. Information We Collect

We collect the following categories of information:

1.1 Personal Identification Information

  • Full name

  • Phone number

  • Email address

1.2 Transaction Information

  • Transaction amounts, dates, and history

  • Gift card details and upload verification

  • Bank account details for payouts

1.3 Device & Log Information

  • Login timestamps

  • Usage logs and in-app behaviour

1.4 KYC and Compliance Information

Required for anti–money laundering (AML) and anti-fraud monitoring:

  • Identity verification documents

  • Sanction and watchlist checks

  • Fraud risk assessments

2. How We Use Your Information

We use your information to:

2.1 Service Delivery

  • Create and manage your account

  • Process crypto and gift card exchanges

  • Send notifications about your transactions

2.2 Security & Fraud Prevention

  • Verify identity and prevent impersonation

  • Detect suspicious behavior or fraudulent transactions

  • Comply with AML/CFT regulatory obligations

2.3 Customer Support

  • Respond to inquiries

  • Resolve technical or financial issues

  • Improve service experience

2.4 Legal & Regulatory Compliance

  • Respond to lawful requests from regulatory bodies

  • Maintain transaction records as required by law

2.5 Analytics & Improvements

  • Analyse trends and platform performance

  • Improve product features and user experience

3. Legal Basis for Processing Your Data

We process your data based on the following:

  • Consent — when you voluntarily provide your information

  • Contract necessity — to deliver the services you request

  • Legal obligation — AML/CFT laws, NDPR requirements

  • Legitimate interest — fraud detection, service improvement

4. Sharing and Disclosure of Information

We do NOT sell your personal data.

However, we may share information with:

4.1 Service Providers

  • Identity verification providers (KYC partners)

  • Payment processors and banking partners

4.2 Regulatory and Law Enforcement Authorities

When required under:

  • AML/CFT laws

  • Court orders

  • Government investigations

4.3 Business Transfers

If HGT undergoes restructuring, acquisition, or merger, user data may be transferred responsibly.

5. Data Security

We use advanced security measures to protect your data:

  • End-to-end encrypted connections

  • Secure data storage and access controls

  • 2FA and biometric login options

  • Regular security audits

Despite this, no system is 100% secure. Users must also keep devices and passwords safe.

6. Data Retention

We retain your information:

  • As long as necessary to provide services

  • As required for compliance (typically 5–7 years for financial records)

  • Until deletion is requested, where applicable

7. Your Rights

Under NDPR, you have the right to:

  • Access your personal data

  • Request correction or update

  • Request deletion (“right to be forgotten”)

  • Withdraw consent

  • Request restriction of processing

  • Request data portability

  • Object to certain types of processing

Requests can be made via:
📧 support@hgt.ng (or official email)

 

8. Updates to This Policy

We may update this Privacy Policy occasionally.
When changes occur, we will notify you through:

  • Email

  • App notifications

  • Website banner

Continued use of the platform after updates implies acceptance.

9. Contact Information

For questions, concerns, or data requests:

HGT Nigeria
📧 Email: support@hgt.ng